COVID-19 Secure Status
To be able to operate in a post COVID-19 world, you need to be compliant with the most up to date government guidelines providing a secure environment for your staff and customers. In order to do this, you need to complete a risk assessment and carry out mitigating actions to reduce any risks that are present. The COVID-19 pandemic presents a serious risk to public health, which the majority of
business owners will not have had any experience of dealing with. Whilst, there is no stipulation on having any clinical experience in doing these assessments, having input from someone with that skill-set, will give your staff re-assurance and your customers confidence to return.
We have Consultants, with 20 years of experience in healthcare, 10 years of which accountable for maintaining clinical standards at organisational level. Within our team we are skilled in carrying out COVID-19 risk assessments both in clinical- and non-clinical settings.
We offer two services - one, a fully managed service, where we work with you to conduct your risk assessment, recommend mitigating actions and put a process in place for you to maintain compliance and monitor success. Secondly, we can review your COVID-19 risk assessment and validate that the actions you have taken are sound from a clinical and operational perspective.
Strategy becomes even more important in the rapidly changing environment we are now in, to ensure you are aligning your business with what will deliver success for you now (not what looked important pre-covid).
We can help you assess changes in your target market and any adjustments needed to your business model, developing your go forward strategy to ensure you are focusing on the right areas to stimulate recovery, questioning and re-assessing the core pillars that will underpin your business and drive its growth.
Within each area planning incremental shifts that will take you to the next level, step by step gaining value at each stage, and helping you align your spend and operations to deliver on them.
Your customers priorities and expectations will have shifted over the last few months. They will no longer expect the same experience from you, in fact they will demand a very different experience, still valuing your service and product but not at the expense of a feeling of safe, having personal space and hygienic surroundings.
We can help you understand what your customers now value and map their journey with you through all channels (social media, traditional media, digital tools & physical experience) ensuring you are optimised to provide them the experience they will value the most, and doing so in a way which is efficient and sustainable for you.
Once we have mapped out the journey we can help you transform your digital and physical experience to drive incremental value to your customers and cash to your bottom line.
If any business had been planning the changes that have happened in the last 3 months they would have done so for months to ensure successful transition, be it home working, customer behaviours, shift in value proposition. Getting your staff in the right space to deal with those changes now whilst consecutively managing the change needed from your customers to adapt to the new world is a serious endeavour, but managing it more effectively will enable more rapid development and recovery within your business and deliver customer adoption with less friction.
Change management is at the heart of what we do so we are well placed to help build out staff change programs to address behaviour and cultural change needed to make the best of the new working environment. We can also tailor customer communications and experiences which help adapt and change consumer behaviour while minimising the negative impact to the customer experience.